AI brand sentiment management & answer correction
Track what ChatGPT, Claude, Perplexity and Gemini say about you. Flag hallucinations and misrepresentations. Seed the right narrative into the sources LLMs retrieve from.
How AI Brand Sentiment changes the answer AI engines give
AI engines often describe your brand in ways you did not authorise — sometimes confidently incorrect, sometimes silent. We continuously monitor every mention across the major generative engines, flag misrepresentations within 24 hours, and execute corrective placements.
We cannot edit LLM weights. What we can do is change the sources LLMs retrieve from. Place authoritative corrections into Wikipedia, news wires and trade press, and retrieval-augmented responses shift within 2–6 weeks.
For active crises we run a 24-hour SLA from flag to corrective placement brief, with 7-day turnaround on execution.
What changes the day you engage us
Without AI Brand Sentiment
- No idea what LLMs say about you until a customer complains
- Hallucinations live on for months
- Competitors define your narrative in AI answers
- Bad reviews dominate AI summaries
- Crisis response = panic + Twitter thread
With Taptwice Media
- Weekly mention + sentiment scorecard
- Hallucinations flagged in <24 hours
- Your narrative authoritative in AI answers
- Balanced review summaries via correction
- Playbook-driven crisis response workflow
Every AI Brand Sentiment engagement ships with this
Weekly tracking
Mentions across 8 engines, sentiment-classified, topic-clustered. Engine-by-engine breakdown with delta vs last week.
Hallucination flags
Misrepresentations flagged within 24 hours with source attribution and recommended correction path.
Corrective placement
Wikipedia edits, news wire updates, trade press clarifications — the authoritative sources retrieval systems trust.
Crisis SLA
24-hour flag-to-brief, 7-day execution for active misrepresentation events. Runbook shared upfront.
Engineering-grade AEO, not rebranded SEO
Most reputation-management work is reactive and focused on Google. We are proactive and focused on LLMs — because that is where the next generation of buying research happens.
The toolchain is Wikipedia, Wikidata, press wires and authority placements — the same sources LLMs cite most frequently. Our sister brand Taptwice Global runs the wire-distribution layer.
Questions founders ask before they engage
Can you actually change what ChatGPT says about my brand?
Indirectly but reliably. We cannot edit LLM weights, but we change the sources LLMs retrieve from. Authoritative corrections placed in Wikipedia, news wires and trade press shift retrieval-augmented responses within 2–6 weeks.
What if there is no misinformation — just nothing?
That is the more common case. When an engine has no clear source, it either hallucinates or stays silent. Our AEO foundations plus content distribution fix that.
How fast can you respond to a live crisis?
24-hour SLA from flag to corrective brief. 7 days to execute (press placement, wiki edit, trade-press quote). For true emergencies we can move faster.
See what AI engines are saying about you
An expert will run a sentiment baseline across 8 AI engines — classify mentions, flag misrepresentations, and hand you a correction playbook. Delivered in 7 days.
